FAQs
Awaiting Order Arrival
Our customer support will call you and confirm the order with the details.
Delivery time depends on your location. Orders are typically delivered within 2–5 working days after shipment.
If your order has not arrived within the estimated delivery time, please contact our customer support with your order number for assistance.
Ordering & Payment
You can place an order by selecting your desired products, adding them to the cart, and completing checkout with your delivery and payment details.
We accept secure online payments including credit/debit cards, mobile banking, and other available local payment options.
Yes. All payments are processed through trusted and secure payment gateways to protect your personal and financial information.
Cash on delivery is available . Availability will be shown during checkout.
Orders can be changed or canceled before they are processed for shipment. Please contact customer support as soon as possible.
Yes. Once your order is placed successfully, you will receive an order confirmation via email or SMS.
If your payment fails, please try again or choose a different payment method. If the issue continues, contact our support team.
After sales
Please contact our customer support within 24–48 hours of receiving your order with clear photos or videos. We will assist you with a replacement or refund as per our policy.
Yes. We offer returns or exchanges for eligible products if they meet our return conditions. Please review our Return & Exchange Policy for details.
Once we receive and inspect the returned item, the process usually takes 5–7 working days.
For hygiene and safety reasons, opened or used cosmetic products are generally non-returnable unless there is a manufacturing defect.
Refunds are processed through the original payment method or as store credit, depending on the payment type and refund policy.
If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost. Otherwise, the customer may need to bear the cost.
You can reach our after-sales support team via email, phone, or live chat during our business hours.
Your satisfaction is important to us. Please contact our support team, and we will do our best to assist you according to our after-sales policy.
Refund
You are eligible for a refund if the product is damaged, defective, incorrect, or out of stock after payment confirmation, in accordance with our refund policy.
To request a refund, please contact our customer support with your order number and supporting photos or videos within the specified timeframe.
Once your refund request is approved, refunds are usually processed within 5–10 working days.
Refunds are issued through the original payment method or as store credit, depending on the payment type and our refund policy.
Shipping charges are non-refundable unless the refund is due to our error, such as receiving a damaged or incorrect product.
Due to hygiene and safety reasons, used or opened cosmetic products are not eligible for a refund unless there is a manufacturing defect.
If your refund is delayed beyond the estimated timeframe, please contact our support team, and we will assist you promptly.
Yes. You will receive a confirmation via email or SMS once your refund has been successfully processed.
Skin Care
Body Care
Hair Care
